You tap the Sportbet welcome offer or the free spins button and the next screen shows no bonus balance, only your deposit sitting there. The usual cause is a missed opt-in step or a payment method that does not qualify for the promotion.

Welcome bonus or free spins not credited

Players often see the deposit go through but the bonus balance stays at zero, and the free spins counter shows nothing.

• The player did not activate the offer before depositing.
• The payment method used is excluded from the promotion.
• The minimum deposit for the offer was not met.
• The account is not fully verified yet.
• A previous bonus on the same account is still active.

1. Open the promotions page and confirm the offer is still available for your account.
2. Check that you opted in by tapping the bonus button before making the deposit.
3. Use a payment method that the offer allows for players in your region.
4. Make sure the deposit meets the minimum amount stated for the promotion.
5. Complete any pending verification steps on your profile.
6. Finish or cancel any active bonus before claiming a new one.
7. Log out and back in so the bonus balance refreshes.
8. Open the bonus history section to see if the offer was applied.
9. If the bonus appears as pending, wait for the next account update.
10. Take a screenshot of the deposit receipt and the bonus page.
11. Contact Sportbet support with the receipt and the offer name if the bonus still does not show.

Contact support when the deposit is confirmed by your payment provider but the bonus is still missing after a full logout and login cycle.

Mobile site or games do not load properly

When you open https://sportbet.gr.com/ in a phone browser, the page may freeze, show a blank screen, or a game may stop halfway through loading. The most common cause is a weak mobile connection or leftover browser data.

• The mobile signal or Wi-Fi is unstable.
• The browser cache or cookies are outdated.
• The browser version is old and does not support the game format.
• Too many tabs or background apps are using memory.
• A temporary issue on the game server.

1. Switch between Wi-Fi and mobile data to see which connection works.
2. Close all other tabs and background apps on your phone.
3. Clear the browser cache and cookies for the site.
4. Update your mobile browser to the latest version available for your phone.
5. Try a different browser on the same phone.
6. Disable any ad blocker or tracking blocker for the site.
7. Restart your phone to free up memory.
8. Open the game again in a fresh tab.
9. Test a different game to see if the issue is limited to one title.
10. Check that your phone has enough free storage for browser data.
11. Contact Sportbet support if the mobile site fails on every browser and connection.

Contact support when the site does not load on any browser or connection after these steps.

Cannot log in or account locked after failed attempts

Players see an error message on the login screen or a notice that the account is temporarily locked after several wrong passwords. The lock is a security response to repeated failed attempts.

• The password was typed incorrectly several times.
• The username or email has a typo or extra space.
• Caps Lock or the phone keyboard is set to a different language.
• The account was locked by a security trigger.
• A password manager is filling in an old password.

1. Type the password manually instead of using autofill.
2. Check that Caps Lock is off and the keyboard language is correct.
3. Use the exact username or email registered on the account.
4. Wait for the temporary lock period to pass before trying again.
5. Use the password reset option if you do not remember the password.
6. Follow the reset link sent to your registered email address.
7. Set a new password that you have not used on other sites.
8. Clear the browser cache if the login page keeps showing an error.
9. Try logging in from a different browser or device.
10. Do not keep retrying while the lock is active, as this can extend it.
11. Contact Sportbet support if the lock does not clear after the stated period.

Contact support when the account stays locked after the waiting period or the reset email does not arrive.

Identity verification stuck or documents rejected

Players upload ID or proof of address and then see a pending status for a long time or a rejection notice. The usual cause is a photo that is blurry, cropped or does not match the registered details.

• The document photo is blurry or has glare.
• One corner or edge of the document is cut off.
• The name or address does not match the account details.
• The document is expired or not accepted for verification.
• The file format or size is not supported by the upload tool.

1. Take a new photo in bright, even light without flash.
2. Place the document on a flat surface and capture all four corners.
3. Check that the name and address match your account exactly.
4. Use a document that is currently valid and not expired.
5. Upload the file in a common image format such as JPG or PNG.
6. Keep the file size within the limit shown on the upload page.
7. Upload one document at a time and wait for each status to update.
8. Check the rejection reason shown next to the document.
9. Replace only the rejected document, not the whole set.
10. Make sure the document is not a screenshot of another screen.
11. Contact Sportbet support with the reference number if the status does not change after a new upload.

Contact support when a correctly captured document is rejected more than once without a clear reason.

Keep your profile details, email and phone number current, and complete verification before claiming a bonus; this prevents most bonus, login and KYC problems.